Terms and Conditions

Thank you for visiting www.babybirthcertificate.co.uk, we hope your shopping experience is enjoyable and we will endeavour to ensure you achieve a pleasurable outcome.

1. Introduction

The terms and conditions herein apply to the use of this website, www.babybirthcertificate.co.uk (the "Website"). By visiting, browsing and/or placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. The terms and conditions together with our privacy policy govern 1 Creator Ltd's relationship with you in relation to this website. If you do not agree to these terms and conditions you must not use this Website.

The term "1 Creator Ltd" or "us" or "we" refers to the owner of the Website. The term "you" refers to the user or viewer of the Website

We reserve the right to vary the terms and conditions without prior notice and you should therefore check these each time you visit the Website www.babybirthcertificate.co.uk

2. Trading details

When purchasing a product from this website you will be entering into a contract with 1 Creator Ltd, a limited liability Company incorporated in England and Wales under Company number 07383374

Registered Office : Electric Works, Concourse Way, Sheffield S1 2BJ
email address : onecreator@btinternet.com
Telephone number : 07905359891
VAT registration number :

3. Orders

3.1 Product description

We will take all reasonable actions to ensure an accurate description of all products on the Website is provided through photographic and/or written text.

However, there may be variations in colour and appearance between products appearing on the Website and the printed version. We will take all reasonable actions to ensure any variations are minimised. 1 Creator Ltd disclaims all representations and warranties that the content or information on this Website is accurate, complete, up to date, and does not infringe the rights of any third party. Neither we nor third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.

3.2 Placing your order

When you place an order with us (by choosing an item or items and completing our online checkout process), we will send you an email acknowledging your product order. Please note our acceptance of your order takes place on creation/completion of your product. A "purchase contract" between you and 1 Creator Ltd is therefore made at the point of creation and not at the point of payment. If we notify you that we cannot accept your order, then no purchase contract will have been made. We may not be able to accept your order for the following reasons :

  • a. We do not have your chosen goods in stock
  • b. Where we can not obtain authorisation for your payment
  • c. Where we can not obtain evidence of payment completion of cleared funds
  • d. If there has been a pricing or product description error
  • e. If you do not meet eligibility criteria set out in our terms and conditions

We reserve the right to cancel your order at any time and issue a full refund.

3.3 Personalising your products

1 Creator Ltd aims to provide an efficient service. It is your responsibility to check your personalised product on screen prior to completing the checkout process. Please also check your order confirmation email carefully to ensure your details are accurate. We will not refund on items where the personalisation has been mis-spelt by you or the quality of the image is affected by your failure to provide uploaded images as specified in the terms and conditions. We will not be held liable for mistakes in your order details/images supplied by you.

If you are uploading a photo, images must be in jpeg format. Any other format will not be accepted. For best results we print images at 300dpi (dots per inch) please ensure your images and/or transmission settings are at this level. We will accept images less than 300dpi however this will affect the quality of the print. Please check the positioning and appearance of the image uploaded before confirming your order, the image you choose will be automatically uploaded as it appears to you, all orders are processed automatically and therefore any mistakes in how your image appears in the photo frame is your responsibility and 1 Creator Ltd will not be liable for mistakes made during this process.

3.4 Ordering multiple products

Multiple orders can be ordered at the same time but these may be dispatched at different times and will arrive in separate packaging. Multiple orders will not result in combined postage as items will be despatched separately.

3.5 Payment

Payment must be received (cleared funds) before your order will be despatched. Payments must be online and occur at the checkout process. You can pay for your products using credit/debit cards via Paypal. Cash or cheques will not be accepted.

4. Pricing of goods

4.1 Prices and sales tax

All prices shown on the website include VAT at the prevailing rate (current standard rate is 20%)

4.2 Postage and packaging charges

All product prices shown are exclusive of postage and packaging charges, these will be shown separately at the checkout stage.

4.3 VAT receipts

Your order confirmation will indicate the necessary information to constitute a simplified VAT receipt. Should you require a full VAT invoice these will be available upon request, please allow 10 working days for these to be sent.

5. Delivery

Customer satisfaction is important to us. We will endeavour to provide an efficient service and aim to monitor the quality of the delivery of your products, customer feedback is therefore welcomed. We will make you aware of the delivery charges prior to confirmation of your order. Delivery times and charges will differ depending on which products you order.

Please ensure you provide the full name and address including postal code (you can check that you have the correct postal code by using the Royal Mail's postcode finder www.royalmail.com). If any of the details you have given us are incorrect, we are not liable for any items which are not received.

Your postage will be automatically calculated at the checkout process and will be dependant on size, weight and quantity. Postage costs quoted at the checkout are inclusive of packaging costs.

Our products are normally sent first class, some products may only be sent first class (larger items 1250 grammes and above). All deliveries must be signed for. The recipient must be at the address to receive the order. If no one is in, the item/s will be returned to the nearest Royal Mail depot. A note will be left by Royal Mail requesting its collection.

Products will only be delivered to addresses in the United Kingdom (UK).

All delivery times are from the time of despatch from 1 Creator Ltd and are subject to the terms and conditions of Royal Mail. Whilst 1 Creator Ltd will endeavour to despatch your products within 3 working days, please allow to a maximum of 28 working days.

6. Cancellation or changing orders

Please note amendments or cancellations of an order may only take place prior to confirmation of your product purchase. It is vital that you check your order carefully before you confirm any purchases at the checkout stage. We will not accept liability nor offer refunds for changes or mistakes in order purchases as this process is automated. Your cancellation rights will end on commencement of your order confirmation.

7. Returns or refunds

At 1 Creator Ltd we always send your products out in perfect condition. However, occasionally, a problem may arise, in the unlikely event that a product is damaged in delivery we request that this be communicated by telephone within 24 hours of its receipt. We will then advise if you are eligible for a refund or replacement. If for any reason you are not happy with your order please contact customer services on mobile 07905359891. You will be expected to confirm your concerns by emailing onecreator@btinternet.com and confirm your name, address, delivery address, email address and order number. We aim to acknowledge any complaint within 14 working days. You may be requested to send photographic evidence. You will then be advised on the outcome of your complaint within 28 working days. You will be advised on how to return your item, if deemed necessary and/or appropriate.

If you are eligible for a refund we will reimburse the price you have paid onto the credit or debit card that you paid with, alternatively we may offer to reprint your item. Refunds of monies paid will not take place until such funds are deemed to have cleared.

If there are persistent claims for refunds from the same individual or group we reserve the right not to offer a refund or replace the order. We reserve the right to refuse any future orders from any such customers and will inform them of our decision in writing. If we believe fraudulent or criminal behaviour exists in the nature of our dealings with you we will refer this matter to the appropriate authorities for investigation.

8. Privacy

8.1 Protecting your privacy

1 Creator Ltd is committed to protecting your privacy. You can see the information we hold about you by logging on to our website and checking your account details. You can update your account details online. When you register with 1 Creator Ltd you do so as an individual, you must not share or divulge your username or password with anyone else.

8.2 How we may use your information

By supplying your email address you agree to receive news on our products or offers which we may implement from time to time. Information on offers and new products does not constitute a binding contract to supply you with said goods and offers. 1 Creator Ltd will not sell or divulge your details unless required to do so by law.

8.3 Credit/Debit card transactions

Your card details are not stored or recorded on our database. Payment is made by taking you to our payment service provider www.paypal.com for immediate authorisation. Funds may take up to 5 working days to be transferred to 1 Creator Ltd's account.

9. Use of the Website

9.1 Abuse of the service

You agree not to use the www.babybirthcertificate.co.uk website for any unlawful purpose (direct or indirect).

9.2 Intellectual Property

All text, software, photographs, graphics, video, page layouts, design, music, sounds and any other material contained in the Website is protected by 1 Creator Ltd's or third party copyrights, trademarks, service marks, patents or other proprietary rights and laws. You do not have permission to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.

9.3 Website availability

We will aim to ensure www.babybirthcertificate.co.uk is available 24 hours a day but we will not be liable if for any reason the Website is unavailable for any period of time.

9.4 Links

We may provide links to other websites for your interest. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using these websites. You access third party website links at your own risk.

9.5 Liability

We exclude all representations, warranties, conditions, and terms (expressed or implied) to the fullest extent permitted by the law. We exclude all liability and responsibility for any amount or kind of damage that may result to you or any third party (including without limitation, any direct, indirect, punitive, or consequential loss or damages, or any loss of income, profits, goodwill, data,contracts, use of money, or loss, or damages arising from or connected in any way to business interruption, and wether in Tort (including without limitation Negligence), contract or otherwise) in connection with your use of this Website, including but not limited to the loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any information or material from this Website or any Websites linked to this Website. You agree to indemnify us fully, defend and hold us,harmless from and against all claims, liability, damages, losses, costs (including legal fees) arising out of any breach of the terms and conditions by you, or your use of the Website, or the use by any other person using your registration details.

10. General

10.1 Purpose of the products

The purpose of these products are to act as gifts or keepsakes. Any product which contains the words "baby" "birth certificate" must be clear that this product is not a legal birth certificate and has no legal authority to act in said manner, nor does it purport to make any legal representation as an official baby's birth certificate.

10.2 Validity of the terms and conditions

These terms and conditions constitute the entire agreement in respect of the use of this website and the services offered via this Website. If any of these terms and conditions is found to be invalid this shall not affect the validity of the remaining provisions which will remain fully enforceable. No waiver by us of any term or condition shall be deemed to be continuing or shall be deemed to be a waiver of any other term or condition. These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English Courts.